FM Navigate Privacy Policy

Evolve Business Excellence Ltd. (trading as FM Navigate) (company number 5063331 (“FM Navigate”, “we”, “us” or “our”) is committed to protecting your privacy and providing you with a safe and secure user experience as our client or on our website.

For the purpose of this policy the controller of personal data is FM Navigate and our contact details are set out in the Contact section at the end of this Privacy.

By using our services (including our website) you agree to the collection and use of your personal information by us in accordance with this Privacy Policy.  If you do not agree to the terms of this Privacy Policy, please do not provide us with any information and do not use our services.  This Privacy Policy sets out the basis on which we process any personal information we collect from you, or that you provide to us through the Service.


Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

  1. What information we collect about you
  2. How we use information we collect
  3. How to access and control your information
  4. Other important privacy information

We aim to satisfy the obligation of transparency under the EU General Data Protection Regulation 2016/679 (“GDPR”) and national laws implementing GDPR.

This Privacy Policy covers the information we collect about you, or you submit to us.


We collect information about you when you provide it to us, and when you use our Services, as further described below:

  1. Name and job title
  2. Contact information including email address
  3. Other contact information such as postcode etc.
  4. Other information relating to our services


We will hold, use and disclose your personal information where it is necessary for the performance of our contract to provide Services to you or for our legitimate business purposes, as set out here:

  1. Record keeping
  2. For the purposes of improving our products and services
  3. Send you information relating to new products, services 9or offers we may have from time to time
  4. For market research purposes. This may be via email or telephone
  5. For the purposes of customizing our products and services
  6. We will not pass your information onto any third parties without contacting you and obtaining authorization from you in the first instance
  7. We will not sell on your information


You have certain rights available to you when it comes to your information. Below is a summary of those rights, how to exercise them and any limitations.

Your Rights:

You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion, correction or restriction of your information, or to request your information in a structured, electronic format.

For all requests, you may contact us as provided in the Contact Us section below to request assistance.

Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep.  If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.

a. Right of Access:

You have the right to access information held about you and you can ask us for a copy of the information at any time.  Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.

b. Delete or Correct your information:

You can delete certain information about you by making a request to us. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

If personal information we hold about you is not accurate, out of date or incomplete, you have a right to have the data rectified, updated or completed.

c. Request that we stop using your information:

In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so.  For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy.  Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below.  When you make such requests, we may need time to investigate and facilitate your request.  If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honoured or the dispute is resolved, provided your administrator does not object (where applicable).

d. Opt out of communications:

You may opt out of receiving promotional communications from us by using the unsubscribe link within each email or by contacting us as provided below to have your contact information removed from our promotional email list or registration database.  Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings.

e. Turn off Cookie Controls:

Relevant browser-based cookie controls are described in our Cookie Policy.


You are prohibited from misusing the website by knowingly introducing viruses, trojans, worms, logic bombs or other harmful materials which may adversely affect the operation of any computer or program. You are prohibited from attempting to gain unauthorized access to the website, the server on which the website is stored or any server computer or database connected to the website.

Breaching this provision constitutes a criminal offence under the Computer Misuse Act 1990. We will fully co-operate with any law enforcement authorities or court order and disclose any relevant information to enable the investigation into a potential criminal offence.


a. Our policy towards children

The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.

b. Changes to our Privacy Policy

We may change this Privacy Policy from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We will also keep prior versions of this Privacy Policy in an archive for your review.  We encourage you to review our Privacy Policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this Privacy Policy, you will need to stop using the Services and deactivate your account(s), as outlined above.

c. Internet-based transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site via third party networks; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

d. Complaints

If you are unhappy about our use of your personal information, you can contact us using the details in the Contact section below. You are also entitled to lodge a complaint with the UK Information Commissioner’s Office using any of the below contact methods:

Telephone: 0303 123 11113


Information Commissioner’s Office
Wycliffe House
Water Lane

If you live or work outside of the UK or you have a complaint concerning our activities outside of the UK, you may prefer to lodge a complaint with a different supervisory authority.  A list of relevant authorities in the EEA and the European Free Trade Area can be accessed here.

e. Contact Us

If you would like to contact us about our processing of your personal information, including exercising your rights as outlined above, please contact us centrally by any of the methods below.

When you contact us, we will ask you to verify your identity.

Contact name: Data Protection Officer


Telephone: +44 (0) 029 2014 0040

Evolve Business Excellence

Britannia House,

Caerphilly Business Park,

Caerphilly CF83 3GG