Whilst most elements of facility management are regularly measured for purposes of establishing compliance, risk and performance, a universally accepted measurement system or protocol has never existed. Metrics are used widely in facility management for cost, compliance, service quality, standards achieved, customer satisfaction, sustainability, social responsibility, innovation measures to name but a few. Notwithstanding this, there are arguably no common measurement standards that will provide a consistent baseline for measuring facility management services, from where key decisions can be made. Measurement methods in use are often inconsistent and do not offer a fair and reasonable assessment, often being very subjective and leading to agenda driven results and outcomes. This is compounded when measurement outputs are directly or indirectly linked to payment. The main reason for measurement is to check position and inform a process of continuous improvement. In practice, this is rarely achieved in facility management whereby performance measurement models and metrics, otherwise known as Key Performance Indicators (KPIs) are either used in a punitive way to penalize performance and withhold payment or are overly scored so that they serve no benefit whatsoever.
Following 25 years of developing all types of KPI models and structures with client organisations across all sectors and with most FM suppliers, we believe that we have developed the perfect structure and model and it is available to you within the totally unique FM Navigate Performance Management.
‘Everyone uses KPIs but FM lacks a common industry approach’
FM Navigate – Performance Management is a unique and comprehensive, cloud-based platform which allows those responsible for managing FM performance through KPIs to take control and effectively manage the relationship through a process which derives from first principles. These track back to the organisations vision, mission, and overarching objectives, which are identified and captured within FM Navigate. Performance metrics (KPIs) may then be automatically aligned or self-selected from the vast database of on-board metrics that meet the needs of the Critical Success Factors (CSFs) that represent your services and operations. Based on the principle of a Balanced Scorecard FM Navigate Performance Management will provide you with a complete KPI structure and model where the metrics will be appropriate and fit for purpose and which align with the relevant criteria as below:
FM Navigate Performance Management KPIs will
The FM Navigate Performance Management is a truly unique system that offers a rich content and a robust structure which quickly takes you from accurate performance measurement to highly efficient performance management of your FM services and FM supply chains. From first principles you will develop your KPIs that will deliver meaningful and trustworthy outputs in an automated manner. Scoring and outputs can be relied upon and will be fair to both parties. You can link performance too the FM Suppliers payment or to contract extension periods if you wish and collaborate easily within your internal teams or with your FM suppliers. If you want KPI data that you can trust and that is meaningful to your business start using FM Navigate Performance Management today. As with all FM Navigate modules, it can be fully integrated with all the other modules through its powerful Control Module.
A demonstrable approach to managing FM effectively, by exception, and in a value-driven way
There is no question that FM Navigate Performance Management will drive efficiencies and value into your business and will make you wonder why did you wait until now? FM Navigate Performance Management is the ultimate way to get the best from your FM services. It is a totally unique system, not available anywhere else or in any other system. It will revolutionise your management techniques and will enable you to make well informed decisions.